What you get when you choose a quieter kind of consulting
Working with Tayrona means choosing an advisory practice that does not rush to conclusions, does not arrive with prefabricated answers, and does not measure its value in the number of slides it produces.
← Back to HomeWhat a Tayrona engagement offers
Regional expertise
We know the Caribbean coast's hospitality landscape — its high season patterns, local staffing realities, and the profile of the visitors arriving in Santa Marta and beyond.
Deliverables you can use
Written summaries, checklists, and roadmaps are produced in clear language — not management-speak — so your team can act on them without needing a follow-up interpretation session.
Your team included
We talk to the people who actually run things. Their perspective shapes what we recommend, which means our suggestions land closer to what's genuinely workable.
Transparent, fixed pricing
Every service has a clear price. There are no hidden extras, no retainer lock-ins, and no invoices that differ from what was agreed at the start.
Sensible timelines
Our services are designed around realistic timeframes — weeks, not months — so you don't have to put operational decisions on hold while we complete an engagement.
Complete discretion
Everything you share remains entirely confidential. We don't discuss client engagements publicly, and all operational and financial information is stored carefully throughout.
Understanding built inside the industry
The Tayrona team spent years working directly in hotels, lodges, and tour operations before moving into advisory roles. That background informs how we look at your business — we're not pattern-matching against a theory; we're drawing on experience of what it actually feels like to run these operations day to day.
- Six years of hospitality operations experience across the team
- Familiarity with Colombia's Caribbean coast tourism ecosystem
- Experience across different business sizes — from 5-room guesthouses to 40-key boutique hotels
"We work from the inside of the industry, not the outside looking in."
"Calm, respectful, and at a pace that doesn't disrupt what you've built."
Advisory that respects your operation
We don't descend on a property with a checklist and a sense of urgency. We take time to understand the rhythm of your business — when it's quiet, when it's busy, what puts pressure on your team — before offering any perspective on what might work differently.
- Engagement scheduling adapted to your operational calendar
- No jargon in written outputs — plain language throughout
- One named point of contact for each engagement
Pricing sized for small businesses
Our services are priced for the businesses they're designed to serve — not for large hospitality groups with external affairs budgets. Each engagement has a single clear fee, stated upfront, with nothing additional unless you choose to continue with a different service.
- Guest Experience Read from $124.000 COP
- Season Companion at $200.000 COP for three months of support
- Operations Study at $318.000 COP — full assessment, full roadmap
"Clear fees. No lock-ins. No surprises on the final invoice."
A different kind of advisory engagement
Typical consultants
- Generic frameworks applied regardless of local context
- Large PDF reports delivered once, rarely revisited
- Recommendations built on interviews alone, not operational observation
- Pricing structures that grow with scope and require renegotiation
- Front-line staff rarely involved in the assessment process
Tayrona's approach
- Assessments grounded in Caribbean coast hospitality realities
- Short written summaries and practical checklists you'll actually use
- Time spent in the property, walking the guest journey or observing operations
- Single fixed fee per service, no variations or hidden additions
- Team sessions included in Operations Study — not sold as an add-on
Things you won't find elsewhere
In-property observation
For guest experience reviews, we actually walk through your property as a guest would — we don't base observations solely on what's reported to us in a meeting room.
Season-aware timing
The Season Companion is designed to start before your busy period, not during it — so the planning work is done before the pressure arrives, not alongside it.
Front-line team sessions
The Operations Study includes a structured conversation with your front-line team — the people whose view of what's working and what's difficult is often the most valuable of all.
No upsell culture
We don't design our services to create dependency. Each engagement is self-contained. If you want to work with us again, it's because you found value — not because we left things unresolved to encourage a follow-on contract.
A few numbers worth knowing
47+
Businesses supported
6
Years of practice
3
Service engagements available
100%
Client discretion maintained
Member, Colombian Business Consultants Network
Active member since 2020Cotelco Magdalena Industry Recognition
Advisory services commendation, June 2025Santa Marta Chamber of Commerce Partner
Listed business services provider since 2021Ready to take a quiet look at your business?
Reach out and let's talk about what might be useful for you. No obligation, no pressure — just an open conversation about where you are and where you'd like things to go.
Contact Tayrona