Three ways to look at your hospitality business more clearly
Each service is designed around a specific need. Whether you'd like a single outside view, seasonal support, or a deeper operational review, there is an engagement that fits where you are.
← Back to HomeHow we approach each engagement
Before making any observation, we take time to understand the context of your business — its history, its team, its relationship with guests, and the pressures currently on its plate. This listening phase informs everything that follows.
What we deliver is proportionate to the service you've chosen — a focused list of refinements, a planning structure for the season ahead, or a fuller operational roadmap. Nothing is added to make an engagement feel more substantial than it needs to be.
Listen first
Observe directly
Write clearly
Follow through
Guest Experience Read
A gentle review for small hotels, lodges, and tour operators who would like an outside view of the guest journey. We walk through arrival to departure, noting where warmth or ease could grow, and share a short, practical list of refinements. Includes a written summary and one follow-up call.
- Full arrival-to-departure property walkthrough
- Written summary of observations and suggested refinements
- One follow-up call included after summary delivery
- Observations framed around guest-facing touchpoints only
How it works
- 1Brief intake conversation to understand your property and current priorities
- 2In-person property visit — we walk the guest journey from approach to check-out
- 3Written summary delivered within one week of the visit
- 4Follow-up call to clarify any points and answer questions
Best for: properties wanting a fresh outside perspective before a peak period or after a notable guest feedback pattern.
Enquire About This ServiceSeason Companion
A three-month advisory rhythm for hospitality teams preparing for a busy period. You receive monthly planning sessions, calm support between them, and a shared checklist covering staffing, pricing, and guest care. Shaped to reduce pressure rather than add to it.
- Three monthly planning sessions — one per month over the engagement
- Shared checklist: staffing, pricing, guest communication, operational readiness
- Between-session availability for brief questions by email or phone
- Paced to your calendar, not ours
How it works
- 1Kickoff session — understanding the season ahead and your team's current readiness
- 2Month one focus: staffing plan and guest care priorities
- 3Month two focus: pricing, availability, and booking flow
- 4Month three: final readiness review and handover checklist
Best for: businesses heading into high season and wanting structured support that doesn't overwhelm a small team.
Enquire About This Service
Operations Study
A four-week assessment for established tourism businesses ready to refine how they run. We review bookings, service flow, and finances, then deliver a considered roadmap you can adopt at a comfortable pace. Includes a session with your front-line team to hear their perspective.
- Review of booking processes, availability management, and revenue patterns
- Service flow assessment — how guests and tasks move through the property
- Basic financial health review — cost structure, pricing, and margins
- Team session: structured conversation with front-line staff
- Detailed roadmap — clear, prioritised, adoptable at your own pace
How it works
- 1Kickoff meeting — scope, materials needed, and timeline confirmation
- 2Weeks 1–2: review of bookings, finances, and service flow documentation
- 3Week 3: front-line team session and on-site observations
- 4Week 4: roadmap drafting, review call, and final document delivery
Best for: hotels and tour operators with at least two years of operation who sense there's room to run more smoothly.
Enquire About This ServiceWhich service suits your business?
| Feature | Guest Experience Read | Season Companion | Operations Study |
|---|---|---|---|
| In-property visit | — | ||
| Written deliverable | |||
| Team sessions included | — | — | |
| Ongoing advisory support | — | — | |
| Financial review | — | — | |
| Seasonal planning checklist | — | — | |
| Duration | 1–2 weeks | 3 months | 4 weeks |
| Price (COP) | $124.000 | $200.000 | $318.000 |
Standards we apply across every engagement
Confidentiality
All business information, financial data, and operational details shared during any engagement are treated with complete discretion and never shared with third parties.
Clear written outputs
All summaries, checklists, and roadmaps are written in plain, usable language — not management consulting terminology — so your team can work with them independently.
On-time delivery
Deliverables are provided within the timeframes agreed at the start of each engagement. If anything changes, we communicate promptly and agree a revised date together.
Balanced assessment
We identify both what's working well and where things could be easier — not to manufacture a problem that justifies our fees, but because both are usually worth noting.
No pressure to continue
Each engagement is self-contained. We don't create artificial reasons for follow-on work, and we won't nudge clients toward additional services they haven't asked for.
Fixed, transparent fees
The price stated for each service is the price you pay. No additions, no scope-creep billing, no invoice that differs from what was discussed at the outset.
Clear fees for each service
Guest Experience Read
$124.000
COP · one-time- Property walkthrough
- Written summary
- Follow-up call included
Season Companion
$200.000
COP · 3-month engagement- 3 monthly planning sessions
- Season checklist included
- Between-session support
Operations Study
$318.000
COP · 4-week engagement- Bookings & finance review
- Team session included
- Full operational roadmap
Not sure which service fits where you are?
We're happy to talk through your situation and help you decide whether any of our services would be a sensible fit. There is no obligation in the conversation.
Book a Conversation